Order Info: Our goal is to deliver what you want and deliver your order when you want it.To achieve this we require that we consult with all our clients prior to releasing an order into production. We must confirm all the details of your order to help insure your complete satisfaction. We can provide alternate ideas and options that you may not be aware of...we are so much more than a swag catalog on the web. Please note, we have many more ideas that are not featured on this website as we can source the industry's "latest and greatest" promotional solutions. To insure your complete satisfaction, all orders must have a signed and approved Order Agreement and Confirmation which outlines all the details of your order before we begin production. Once we have all of your order details the Order Agreement and Confirmation will be e-mailed to you. When we receive your order approval and approved prepayment we will begin production of your order...please call with any questions.
Sample Policy: We recommend allowing enough time in planning your promotional purchase to receive a blank or "random sample" prior to placing your order. Product samples will be charged at the first column price plus shipping, handling and sales tax if applicable. Call for the prepayment process on sample requests. We us PayPal.com merchant services for all "random sample" prepayments (for accepted approval of all major credit cards). The sample charge will be credited off your order and we will refund sample charges if you place an order for the same product within 30 days from the date you received your "random sample". Samples are not returnable.
Please note: Due to nature of certain manufacturing and decorating processes we can not guarantee that the sample color or sample random decoration will be an exact match of the color in your final order, let us know if this will be an issue prior to ordering (call for details).
Order Minimums: The quantity noted in the first column of the pricing tiers is the minimum that can be ordered of that product. Some items can be purchased in lower quantities for an additional “less than minimum” charge. Screen printed t-shirt minimum is an order of two dozen t-shirts.
Inventory & Pricing Policy: Products, color options and sizes are subject to current inventory availability and are subject to change without notice (generally speaking if it is available we can get for you, domestically or direct). We will contact you with an alternative selection if your selection is currently unavailable. Pricing is subject to change without notice so please check with us.
Over/Under Run Charges: In promotional print production there may be times the factory may not be able to deliver exact quantities without additional charges. We will note your order confirmation if “exact quantities” may not be possible. We will bill the additional amount “over” on a final invoice or credit you the “under” amount that was shipped. The generally accepted industry practice for over/under runs is plus or minus 5 to 10%. If you require a specific quantity, we recommend that you order 10% more than your original desired order quantity.
Apparel Decoration Options - "Pros & Cons" of each process: Click Here
Garments Sizing Above XL: Blank garment pricing reflects sizes Small (or X-Small) through X-Large. On orders for sizes above XL there is an additional size up-charge. This size up-charge is noted with the garment pricing and is per piece ordered above XL.
Artwork Design/Recreation: We require an approved vector artwork digital file of your logo for printing. Don't have vector artwork? No problem! We will be happy to provide a free quote for graphic design work needed to make your custom artwork print ready...call for details. PLEASE NOTE: We reserve the right to use any item(s) printed by us with your artwork in future catalogs, fliers, websites, or some other promotional use in the future. If you do not wish to be included, please let us know and this request must be noted on your order.
Color Matching: We can not guarantee color matches without PMS numbers (Pantone® Matching System). Please note that not all products have PMS color matching availability, so always check with us as we can recommend color matching options or advise of additional charges to provide factory PMS matching.
Proofs: We do not process an order without a proof approval being received. Proofs are generally free and sent electronically via e-mail. Your order will be on hold until the proof is approved by the person who signed the order. The proof is intended for layout and accuracy purposes only and not for color accuracy as computer monitors are calibrated differently and often render colors differently to actual printing. Spec samples or one actual pre-production finished product are possible in most cases and involve additional cost and time (they are recommended on orders over $2,500, call for quote).
Set-Up Charge: Please note that most product orders will add a factory set-up charge to prepare the order for production. Screen printing has a screen set-up charge (per color ordered) and embroidery artwork has a digitizing set-up charge based on the number of stitches in your logo, call for a free quote.
Production Timeline: Call for an accurate production timing estimate. Factors that affect production are, (#1) Artwork design and proof approval process may take 1 to 3 business days depending on the artwork complexity and the art files that you provide us - (#2) Print production varies by product ordered (average is 5 to 7 business days) and production does not begin until we receive your proof approval - (#3) Shipping/delivery may be 1 to 5 business days based on your physical location to the print facility. (Rush service is available on many items, call for quote)
Payment: Approved prepayment is required on all orders before the order(s) will be placed into production. Prepayment may be made with cashier’s check, money order, American Express, Discover card, MasterCard or Visa. Credit card transactions are processed through the PayPal merchant program. You can order with confidence knowing that we utilize the PayPal safe and secure payment processing system. You do not need an account with PayPal only an e-mail address and PayPal registration is not required. (Net terms are available to qualifying organizations such as corporations, schools and government agencies.) Call for details.
Copyright & Artwork: By agreeing to purchase through BrandAffix, LLC you are stating and it is understood that you are authorized to legally use the logo and any artwork you provide us. You further grant us authority/permission to replicate the logo/artwork on any and all items within any order(s). You agree to hold BrandAffix, LLC harmless from any claims, suits or actions alleging that the items purchased by you violates or infringes on any rights of a third party.
Order Changes/Liability: No cancelation is possible after your order is printed. Due to the nature of custom imprinted products all sales are final after printed. Any claims for product damages by the shipping carrier or factory product defects/shortages must be submitted in writing within 10 business days after the delivery of the order. Liability is limited to the stated sales price of any defective goods.
Our Commitment to You: We monitor and communicate the ordering process to make it easy for you to receive what you want and when you want it. We track over a one dozen production steps to insure your order is correct and on time. Our Goal is to Make Ordering Easy & Exceed your Expectations, with every order.
We hope you will give us the opportunity to earn your business!
Call 770.583.3141 or 800.272.3095